Frequently Asked Questions

Q: Have any proposals been modified?

A: Yes. For a list of proposals that have been changed, or proposals that have been put on hold, please visit: Service Change Proposals

Q: How is topography and the location of vital service taken into account when proposals are developed?

A: When considering any changes to our system, the MTA endeavors to take into account factors such as the unique geography and topography of the city.

Q: How will driver training and on-time performance be enhanced?

A: As part of the SFMTA’s strategic plan, Muni is committed to delivering efficient service. The agency has an ongoing robust driver training program to make sure every driver can provide safe and efficient service. In addition, the TEP’s primary goal is to improve service. Travel time reduction projects (TTRPs) are designed to improve service reliability and reduce travel times through expanding transit stop bulb outs and expanding the network of transit only lanes, among other strategies.

Q: What are the current proposals for fare increases? Will these all go into effect, and if so, when?

A: As part of the fiscal years 2015-2016 budget, the SFMTA approved changes to Muni fares that went into effect September 1, 2014. Learn more at

Q: Why are you adding stops at Van Ness for express buses? Won’t this slow down the bus and make it more crowded?

A: Adding a shared stop for the express routes at Van Ness in each direction is designed to increase the travel options for residents of the Richmond whose destination is not the Financial District. Adding a single stop has a negligible impact on the buses traveling through, as they often already have to stop at a stop light at Van Ness. We believe that adding mobility for more people is worth adding approximately 30 seconds of difference in travel time. There will also be more people alighting at Van Ness, rather than boarding the bus to continue downtown, which should limit overcrowding.

Q: Can the 10 Townsend service be extended later in the evening?

A: The 10 Townsend is proposed to have expanded service hours until approximately midnight. Expanding hours of operation is based on customer demand.

Q: Why don’t all light rail vehicles have two cars?

A: Muni has certain physical constraints on light rail lines due to the heritage as old street car routes. This means that certain stops are not long enough to safely board two car trains on every line. Additionally, our current light rail fleet is simply not big enough to provide two-car service in every place we would like to. In the future, we will be examining ways to expand our light rail fleet and modernize certain stops to safely accommodate longer trains.

Q: Some of the TEP route proposals mention “conversion to van service” from buses. What is meant by van service?

A: Van service involves using vehicles smaller than a 30’ bus to serve the route. While some of the original TEP proposals included conversion to van service on certain routes, none of the revised proposals include van service at this time. Service will continue to be provided by our standard fleet buses.